Frequently Asked Questions
Our apartment community falls within the Grandville School District.
Yes, there is a local public transportation system that operates near our community.
Our apartment community offers free parking spaces for our residents. Carports are also available for an additional monthly fee.
Our apartment community has a 24/7 package pickup service through Amazon Hub. This allows our residents to conveniently receive their packages at any time.
LEASING AND RENTING
While appointments are preferred, we also accept walk-ins. We welcome you to come by and visit us at your convenience.
To apply for an apartment, please visit our property website and submit an application online. It's a quick and easy process that allows you to apply from the comfort of your own home. Click here to apply!
Gas, water, sewer and trash services are included in the monthly rent.
You can choose Bloom Broadband as your provider for both Internet and Cable services.
Yes, we offer short-term leases subject to availability and demand.
MAINTENANCE AND REPAIRS
Yes, our community provides on-site maintenance services. We also offer 24-hour emergency maintenance services provided by our technicians who live on-site. This ensures our residents have a comfortable, worry-free living experience.
Submit a work order by using your online Resident Portal to request a repair. For after-hours emergencies, call the office and follow the prompts to our emergency maintenance. Click here to log into your Resident Portal.
You are not required to be present during maintenance visits unless you prefer to be.
Yes, we do provide emergency on-call maintenance services. Our team is available 24/7 to address any urgent issues that may arise. Please don't hesitate to contact the office and follow the prompts to reach our emergency maintenance line.
If you find yourself locked out of your apartment, simply utilize the lockout feature in the SmartRent app or contact SmartRent Support for direct assistance. SmartRent Support can be reached 24/7 at (833) 767-8736 or [email protected]
RULES AND GUIDELINES
Our community offers some buildings that are smoke-free. To learn more about our smoke-free options, please contact the office. We'd be happy to provide you with all the details and help you find the perfect smoke-free apartment that suits your needs based on our current availability.
Certainly! We offer apartment transfer options both within our on-site community and to our sister communities. If you're interested in relocating to a different apartment or community, please reach out to our leasing team, and they will provide you with the necessary information and guide you through the transfer process.
No, we do not permit advertising your apartment home on websites like Airbnb or Vrbo. Our rental agreements strictly prohibit subleasing or short-term rentals through these platforms. If you have any questions about your lease agreement, contact our management team.
MOVING IN AND MOVING OUT
We provide a thorough redecoration process that includes repainting and deep cleaning including carpeted areas, and repairs to ensure a move-in-ready home for our residents. It's part of our commitment to providing the best move-in experience possible.
We encourage our residents to make their apartments feel like home by hanging pictures, mounting TVs, painting walls, or decorating with other personal touches. If you would like to decorate your apartment, please return it to its original condition/color prior to move out.
If you need to break your lease, an Early Termination Fee, which varies based on your lease agreement, is required. This fee is due at the time you give your written move-out notice.
Didn't find an answer?
Our team is always ready to answer your questions.
“Such a friendly community here! Everyone is so nice & the office lady is amazing! And Very dog friendly! We love raising our puppy here with lots of friends to play with! It’s very quiet here & it feels safe. Couldn’t be happier with our apartment!” – Kaylee V.- Google
I love living at Hampton Lakes. It's a quiet complex tucked away in a bustling area of Walker, right next to the Laker Line bus and the Standale trail. When I need maintenance work done, it's done quickly and well. Jean in the front office is great! - Verified Resident- Apartment Ratings
I absolutely love my beautiful apartment home. It provides not only my must haves, but includes fantastic unexpected things like lake with fountain view, vaulted ceilings and cross ventilation. Heat included! Very well maintained park like setting with lovely gardens. Friendly helpful staff. - Verified Resident- Apartment Ratings
The office staff is helpful and welcoming. The grounds are well maintained. The outside of the buildings were just painted and they look great. There is a lot of wildlife to watch and I love the fountain in the pond! Having a pool is very nice. My neighbors are friendly and quiet. I love living here! - Verified Resident- Apartment Ratings
This is a awesome place full of opportunities and great people the office lady Jean is the best and the tech staff are amazing and aways willing to help the edwardrose community's are well worth the price and wait. Thanks for all you do and more. - Swagaar- Google
Any time I have an issue I just tell Jean in the office and someone promptly comes over and fixes the issue. This time they sent CJ to fix my garbage disposal. The only problem with CJ is he's so cool you want him to stay longer but he fixes every problem in under 5 minutes and then quietly leaves with a smile. I haven't met anyone who works here who has not been helpful. - Adam- Google
I have lived here 2 years now and love it! The staff is friendly and location is amazing - within walking distance to trails, shopping, & close to downtown. Apartments could use some upgrades but overall great place to live! - Madison- Google
Jean has been there a long time. And, from my initial visit until now; Jean has been wonderful! She even checks in to be certain maintenance did a good job. Maintenance responds quickly and they get the job done correctly, the first time. I have lived here for 2 years. - Jason- Google
They were very friendly, knowledgeable, and answered all of my questions. The apartment they showed me was very clean and well-maintained. - Keri- Google